Thoughts from the office by Ed Ball
Wednesday, November 26, 2003

These two paragraphs from Aero User Experience Guidelines > Picking the Right Degree of Control for User Interfaces are good to keep in mind:

You must also watch for fringe cases—the person who uses some obscure feature twenty times a day, or the person who uses a complex application once a year and expects to produce great results. It can be hard to willingly turn away a potential customer, but attempts to include fringe cases in your target users can compromise the interface's design, to the detriment of the majority of your users.

Every product has one category of users who are so far beyond the fringe that they don't belong in the usage profile at all. These users are the product's creators. If the developers of a software product have to click hundreds of times through a screen that their actual users will see only once, they may be tempted to apply design techniques appropriate for regular activities to what are in fact infrequent tasks. You must recognize this temptation and hold your ground against it.

11/26/2003 1:46:16 PM (Pacific Standard Time, UTC-08:00) | Comments [0] | Code#
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