It probably isn't really fair for me to review Why Software Sucks... and What You Can Do About It, by David Platt, since he's not writing this book for programmers, but rather for the users of our software. I didn't enjoy the book as much as I had hoped, partially because it's rather more crass than I would like. Still, the book gives good information -- consumers do need to be convinced that bad user interface isn't their fault, and they need to be encouraged to punish the bad and reward the good with their dollars and feedback.